Warranty Information

What you need to know about how we can help you.

Firstly, please note:

1. If your boat is new then it is covered by manufacturers warranties for at least 12 months against all manufacturing defects.

    

2. If your boat is used, Cambrian Boats covers the engine and drive against major mechanical failure in the first 3 months. The warranty on a used vessel does not cover any electrical or navigation items. This cover starts from the date on your invoice, unless otherwise agreed at time of purchase.

    

3. If your boat was bought from us on brokerage, then you have no warranty.

    

4. Warranty does not cover serviceable items or wearing parts, i.e. filters, belts, impellers, props, starter motors, batteries etc.

    

5. If the defect is found to be due to operator fault, then you will be subject to parts and labour charge.

    

6. All warranty work must be instructed by Cambrian Boats. We will not pay any unauthorised charges.

    

What you need to do next.

STEP 1

Contact us either by Email, Fax or Phone where we will need full details of the date of purchase, the nature of the problem and the location of the boat. On receipt of this information we will assess whether your boat is covered. We may call you to discuss the claim with any questions we/you may have.

STEP 2

We will confirm what is and is not covered and we will then normally either:

1. Send a technician to the vessel and correct the fault (normally within 31 days)

2. Ask you to get two quotes from local firms to rectify the faults

3. Ask you to return the boat to our address where we will carry out the repairs

    

PLEASE NOTE: IT IS THE CUSTOMER'S RESPONSIBILITY TO PAY FOR ANY TOWS, LIFTING, STORAGE, MOORINGS AND TRANSPORT TO AND FROM AN AUTHORIZED REPAIR CENTRE.

STEP 3

We will carry out the work or arrange for it to be carried out on our behalf.

STEP 4

Please do not forget to attach a copy of your original invoice and all service history when faxing or posting your claim and remember please do not authorise any works without our permission first otherwise we will not be able to settle the invoice.